Frequently Asked Questions

How soon will I notice a difference?

Most people notice something in the first week. Usually a warmth and muscle activation that lingers for an hour or two after a session. Morning symptoms typically start improving around days 7 to 14. Give it the full 30 days before drawing conclusions. That's exactly why the guarantee covers the whole period.

Is NerveWake safe if I have a pacemaker or metal implants?

No, and we say that upfront because too many devices bury this in fine print. NerveWake uses electrical muscle stimulation and cannot be used by anyone with a cardiac pacemaker, implantable defibrillator or other active implanted device. It's also not suitable for metal implants in the feet or lower legs, during pregnancy, with active deep vein thrombosis, active malignancy in the area, epilepsy or broken skin at the contact point. Read the full list in the product insert before your first session and check with your GP if you're unsure.

Where does it ship from and how long does delivery take?▾

NerveWake is an Australian owned and operated brand. Standard tracked delivery reaches most Australian addresses within 7 to 14 business days.

How does the 30-day guarantee actually work?

Use it every day for 30 days. If you're not satisfied, contact our support team and we'll refund your original payment method within 5 to 7 business days of receiving the device back. You cover return postage. No forms, no exclusions for opened items. Your rights under the Australian Consumer Law aren't affected.